Hiring Experienced Customer Service Reps: DePere, WI

January 30th, 2014

Now Hiring

ABR in Green Bay is currently recruiting try-before-hire Customer Service Representatives to start work on February 17. Apply online at abrjobs.com; click the red ‘apply now’ button; accept the terms; then select the Green Bay branch office.

In this role you will take inbound calls for the insurance industry.  Answer and resolve inquiries from customers, providers, groups and agents regarding benefits, eligibility and claims.  This opportunity is try-before-hire.

Pay Rate: $15.51/hr

Schedule:  Monday-Friday 7:55 a.m. to 4:30 p.m.

 Job Qualifications

  • High School diploma or equivalent required.
  • Current working knowledge of commercial health insurance and two years of customer service experience at minimum.
  • Strong verbal communication, written communication, and problem solving skills.
  • Proficient in the use of a personal computer and standard software programs, i.e. word processing, spreadsheet, and e-mail system.  Candidate will be required to test.
  • Ability to learn health plan benefit levels and network providers and on-line documentation system.  

Apply online at abrjobs.com; click the red ‘apply now’ button; accept the terms; then select the Green Bay branch office. Questions? Contact the branch office at 920-592-9393 or send an email to greenbay@abrjobs.comAA/EOE

ABR Now Hiring In Waukesha County

January 27th, 2014

werehiring

ABR Employment Services (ABR) is pleased to announce the opening of its 13th ABR branch office located at 500 Elm Grove Road, Suite 107, Brookfield, WI on February 3, 2014.  Should you have questions, please call 414-367-5503 or email us at milwaukee@abrjobs.comApply for jobs on our website at www.abrjobs.com; click on ‘Apply Now’; select the Milwaukee branch.

Jim McNett, CEO of ABR Employment Services said, “This is an exciting time for ABR. We are growing to meet the business needs of companies, and employment needs of residents in Brookfield, Elm Grove, Menomonee Falls, Pewaukee and in surrounding communities throughout Waukesha County.”

 About ABR

Founded in 1987, ABR Employment Services (www.abrjobs.com) provides administrative, call center, light industrial and skilled industrial employment opportunities to job seekers and staffing solutions to companies throughout Wisconsin and in Winona, MN.  ABR is a Best of Staffing Talent and Best of Staffing Client company.

 

How To Prepare For A Call Center Interview

January 27th, 2014

Smiling customer service

Call Center Representatives, otherwise known as customer service representatives, provide information to customers and respond to questions and complaints. Some also take orders, input data into a computer or process returns. The Bureau of Labor Statistics Occupational Outlook Handbook reflects that this occupation is expected to have average growth over the next seven years. And the good news is, ABR has many call center opportunities available right now, particularly at our ABR/LHI location!

Call center knowledge requirements will vary depending on the company.  Call center positions usually involve using and developing the following skills:

  • teamwork
  • customer service
  • problem solving
  • persuasiveness

So how do you prepare for a call center interview?  Best-job-interview.com provides the following commonly asked questions to help you prepare:

  • How many calls did you take/make in an average day?
  • Tell me about a time when you were able to help out a team member.
  • Describe a situation when you had to deal with demands from an unreasonable customer.
  • Give me an example of a decision you had to make quickly while dealing with a customer recently.
  • Tell me about a time you were able to learn something complex in a short time period.
  • Describe a situation when a customer really upset you but you had to remain composed.
  • How have you managed to overcome a customer’s objections in a recent call?

Want to explore a call center opportunity with ABR? Visit abrjobs.com and click on the red ‘search jobs’ button. Then, type ‘call center’ or ‘customer service’ into the keywords field. And, visit our customer service tips for call center professionals pin board on Pinterest for career tips.

Even if you’re not actively looking for a job like this, but know someone who is, refer them to ABR!

About ABR
ABR Employment Services provides employment opportunities to job seekers and staffing solutions to employers throughout Wisconsin and in Winona, MN. ABR provides temporary, try-before-hire and direct hire job opportunities in: customer service, data entry, receptionist, office assistant, administrative assistant, assembly, packaging, machine operator, warehouse, janitorial, CNC, welder, forklift, maintenance, and call center. Connect with us on Facebook or LinkedIn for job seeking tips and advice.

ABR To Open Brookfield, WI Location On February 3rd

January 24th, 2014

grand-opening

ABR Employment Services (ABR) is pleased to announce the opening of its 13th ABR branch office located at 500 Elm Grove Road, Suite 107, Brookfield, WI on February 3, 2014.

Jim McNett, CEO of ABR Employment Services said, “This is an exciting time for ABR. We are growing to meet the business needs of companies, and employment needs of residents in Brookfield, Elm Grove, Menomonee Falls, Pewaukee and in surrounding communities throughout Waukesha County.”

Deidre Garrett was hired as Branch Manager. She comes to ABR with over two years of experience in the staffing industry and four years of experience in a management role.  Deidre will develop and drive organizational recruitment and business strategies to recruit and place talented people at businesses in Waukesha County.  She received a Bachelor of Arts degree from Hampton University.

Should you have questions, please call 414-367-5503 or email us at milwaukee@abrjobs.com

About ABR

Founded in 1987, ABR Employment Services (www.abrjobs.com) provides administrative, call center, light industrial and skilled industrial employment opportunities to job seekers and staffing solutions to companies throughout Wisconsin and in Winona, MN.  ABR is a Best of Staffing Talent and Best of Staffing Client company.

 

How to Improve Job Descriptions to Attract Top Talent

January 23rd, 2014


While a resume is like a one-page ad for an applicant, a job listing is no different. It’s a chance to not only sell the position but to also sell the company as a great place to work for potential talent. Here are 5 steps you can take to ensure your descriptions look and sound great.

 1. Incorporate Search Engine Optimization (SEO)
For search engine purposes, steer clear of internal jargon and elaborate phrases that job seekers are unlikely searching for. While your company may have a slightly different title for a position – perhaps one that “sounds better” – scratch the pretty name and list the position as generically as possible. Use the description to differentiate the job, not the title. “Guest services” can easily be replaced with “customer service” and will most likely appear in more search results.

2. Make It Look Pretty
In advertising, colors, fonts, and images come into play just as much as the words themselves. And you should follow suit. Length and spacing are the most important players in a job description. Make sure line breaks are used appropriately – no one wants to read a job description that’s a solid block of text. Use bullet points to break up a text-heavy paragraph. Remember – if it’s hard for you to read, it’s hard for the job seeker to read. Keep it clean. If it’s possible, include a stock image (try the Creative Commons library on Flickr) or company photo preferably of a smiling face. Readers are drawn to images.

3. Include the Most Important Detail
What’s the most important detail? Salary. Time is money, and applying for a position takes time. A job seeker needs to know their time spent applying is an investment in the right opportunity for their future. If you can’t give an exact figure, give a ballpark estimate. There are ways to avoid an exact number by using eye-catching phrasing like “competitive salary with bonuses,” but only resort to that if you must.

4. Differentiate Your Company
Each job listing should include a brief description of your company. Instead of using this space for a ho-hum history of the business, use it to show off your strengths. Illustrate your work environment and the unique benefits you offer to your employees. And don’t worry if you don’t offer free meals and an on-site gym. What attracts top talent to a company may surprise you. (Think along the lines of empowerment and recognition – two things any company can offer.)

5. Write Well
All writing is the same at its core – the stuff that’s good uses correct grammar, is fun to read, and has an emotional appeal. While it can take some time to craft the perfect copy, written descriptions always yield better on-time staffing results so it’s worth the investment. With a little marketing elbow grease and a hook that will grab any job seeker’s attention, you’ll be well on your way to a solid description.

Connect with us on LinkedIn for more tips from ABR Employment Services.

About ABR
ABR Employment Services provides employment opportunities to job seekers and staffing solutions to employers throughout Wisconsin. ABR provides temporary, try-before-hire and direct hire  job opportunities in: customer service, data entry, receptionist, office assistant, administrative assistant, assembly, packaging, machine operator, warehouse, janitorial, CNC, welder, forklift, maintenance, and call center.

Hiring CSR’s:Medical/Dental Scheduling La Crosse, WI

January 17th, 2014

Now Hiring

ABR is currently recruiting try-before-hire Medical Service Coordinators for Logistics Health Inc. (LHI). Apply online at abrjobs.com; click the red ‘apply now’ button; accept the terms; then select the La Crosse-LHI branch office.

In this role you will be assisting military personnel schedule their medical/dental assessments to ensure they are ready for deployment.  LHI is located in La Crosse, WI and is a family friendly, employee focused place to work.

Pay Rate: $12.45/hr

Schedule: 7 weeks of training, Monday-Friday 8-5.

Available Shifts (after completion of training):

  • 1st Shift: Monday-Friday, 9-6pm and every other Saturday, 7-3pm ot
  • 2nd shift: Monday-Friday, 1-10pm

Job Summary

Medical Service Coordinator responsibilities will include the following:

  • Serves internal/external customers with regard to medical and dental readiness in a high-volume, dynamic call center while representing LHI in a courteous and professional manner.
  • Receives inbound and places outbound calls in order to schedule a variety of specific medical and dental services in accordance with the customer’s availability and contract guidelines.

Full-time training for 7 weeks, then you would transition into either a 1st shift (Monday through Friday 9:00 a.m. to 6:00 p.m. with every other Saturday 7:00 a.m. to 3:00 p.m.) or 2nd shift (Monday through Friday from 1:00 p.m. to 10:00 p.m.)

 Job Qualifications

  • High School Diploma or equivalent combined with a minimum of 2 years customer service experience required.
  • Prior military or call center experience a plus.
  • Qualified candidates will possess excellent verbal, written and interpersonal communication skills, exceptional telephone etiquette and experience using Microsoft Office programs.
  • Ability to move expediently through multiple applications while communicating with customers on the phone required.
  • Database experience/education preferred.
  • National Career Readiness Certificate preferred.

Please note: In order to be considered for this position, you must be able to obtain an 85P (NAC) Position of Trust which is only available to U.S. Citizens.  View the application

Apply online at abrjobs.com; click the red ‘apply now’ button; accept the terms; then select the La Crosse-LHI branch office. Questions? Contact the ABR/LHI branch office at 608-784-0760.

AA/EOE

Start 1/27; Now Hiring Customer Service Reps; La Crosse, WI

January 17th, 2014

werehiring

ABR is currently recruiting long-term temporary customer service representatives for Logistics Health Inc. (LHI). In this role you will be assisting military personnel schedule their medical/dental assessments to ensure they are ready for deployment.  LHI is located in La Crosse, WI and is a family friendly, employee focused place to work. Apply Now.

Pay: $11.30/hr
Start Date: 1/27/2014
Schedule: Full and Part time, various 1st shift
Duration: Long Term Temporary

Job Summary

Responsible for providing telephonic customer service support to members and/or providers through inbound and outbound calling. Obtain member availability and schedule medical services in accordance with the commercial contracts. Direct customer interaction utilizing alternative methods, such as telephonic, mail or email.  Answer and work to resolve a variety of inquiries, varying depending on customer interaction, in a timely fashion.

 Job Qualifications

High School Diploma or equivalent. Strong inbound and outbound telephonic skills, or the ability to quickly learn. Intermediate keyboarding  and computer skills including Microsoft Office. Ability to listen actively and manage time effectively. Strong written and verbal communication. Ability to work effectively in a changing environment. Ability to apply business knowledge, use sound judgment, and produce high-quality work. Effective utilization of on-line resources. Ability to consistently meet performance standards in a dynamic call center environment.

Apply Now. Go to abrjobs.com; click ‘search jobs’, choose the ‘La Crosse – Logistics Health’ branch, scroll down to the bottom of the page, click ‘search now’, and click on the job title ‘Customer Service Representative – Railroad’.

Questions? Contact the ABR/LHI branch office at 608-784-0760.

AA/EOE

 

 

Congratulations to Performance Recognition Award Recipients

January 14th, 2014

Congrats

As part of ABR’s commitment to being a Candidate-Centric place to work, we publicly recognize and reward outstanding Talent performance through awards and bonuses.

ABR would like to recognize the following recipients of the quarterly Performance Recognition Award:

  • Joseph DeGroot is granted the Appleton Performance Recognition Award
  • Barry Miller is granted the Madison Performance Recognition Award
  • Fred Lane is granted the Stevens Point Performance Recognition Award
  • Kathryn Adair is granted the Manitowoc Performance Recognition Award
  • Judy DeJardin is granted the Green Bay Performance Recognition Award

Congratulations! We’re proud to have such great employees!

ABR/Miken Job Fair January 22 from 11 am to 3pm

January 13th, 2014

Miken_logo

If you or someone you know live in the Caledonia, MN area and are looking for a new general production or machine operation job opportunity, we want to hear from you!

ABR Employment Services in partnership with Miken Sports are holding a job fair on Wednesday, January 22nd from 11:00 am to 3:00 pm at:

Miken Sports
131 Bissen Street
Caledonia, MN – 55921

ABR is recruiting for multiple shifts. Based on production needs and your successful performance, these jobs could be long term try-before-hire opportunities.

To apply, visit abrjobs.com and click on the red ‘apply now’ button. Be sure to select ‘La Crosse’ from the drop down menu.

Questions? Call ABR at 608-782-9700.  AA/EOE

How to Explain a Lay-Off Or Firing During Your Interview

January 13th, 2014

It’s awkward. It’s emotional. And no one wants to talk about it, especially during an interview. If you went through a lay-off or were fired, the prospect of your next interview might seem daunting. But potential employers aren’t looking to shun you, they just need to know what happened. Here are two steps to get you through this interview obstacle:

Step 1: State the Facts

There are certain things you must say in an interview, and then there are certain things that you most definitely should not say in an interview.  Bad-mouthing your former employer is one of those things. Even if your boss was a horrible person, and even if the company laid off a bunch of employees for no good reason, and if even if you’ve been really depressed about losing your job, you have to remain professional. Briefly state the facts then move on.

Step 2: Give It a Positive Spin

Once you’ve covered the brief details of why you’re unemployed, do a quick flip. Focus on what you’ve been doing since you’ve been laid off or how your positive attitude has gotten you over this obstacle. Rehearse a little speech on how you’re ready to tackle a new challenge and you’re looking forward to the future. You should always have a “tell me about yourself” answer rehearsed and ready, and after you’ve been laid off or fired, this is especially important.

The rest of your interview should be business as usual. Remain positive and confident. Your potential employer won’t even remember that dreaded question if the rest of your interview outshines it. So be prepared. Be practiced. And that’s all there is to it.

ABR Employment Services provides employment opportunities to job seekers and staffing solutions to employers throughout Wisconsin. ABR provides temporary, try-before-hire and direct hire job opportunities in: customer service, data entry, receptionist, office assistant, administrative assistant, assembly, packaging, machine operator, warehouse, janitorial, CNC, welder, forklift, maintenance, and call center. Connect with us on Facebook, Twitter, and Pinterest for more job seeking tips and advice.