Get A New Customer Service Job And Career Advice From ABR

August 26th, 2014


Congratulations! You followed the advice  in our blog Interviewing for a Call Center Position: How to Prepare! Now that you have some experience, what can you do to enhance your skill set? In September, we’ll feature the following ways to improve your customer service skills: 

1. Video: Listening Skills

2. Infographic: 9 Ways To Become A Better Customer Service Representative

3. Article: How To Turn Around Customer Service Complaints

Speaking of customer service, several of our call center clients throughout Wisconsin are looking to expand their staff right now! If you or someone your know is looking for a new call center job simply search jobs on and enter the keyword ‘customer service‘ into the keyword box. If you have any questions about any open job, please contact us.


Join ABR This September To Fight Hunger

August 20th, 2014



ABR supports the mission of Second Harvest, and food pantries throughout our local communities! We’re ‘going orange’ every Friday in September to show our support and are holding a company wide food drive. Check out Second Harvest’s 30 Ways in 30 Days calendar for ways you can take action in September.

Four Ways To Improve Talent Retention

August 18th, 2014


How To Be the Best Administrative Assistant You Can

August 11th, 2014



In conclusion of ABR’s five part series on How to become and Administrative Assistant we provide career advice.

You did it! You’re now an administrative assistant! Now that you have the job, follow this advice to be the best in your field.

According to Admin Secret: Becoming Indispensable, there are several qualities every successful administrative assistant must have:

Be Trustworthy: You know your bosses and your organization better than anyone. The people you support need to know they can trust you with their valuable information. Keep sensitive information to yourself.

Give Maximum Effort: In an episode of television show The Office, the boss (Michael) asks an admin (Phyllis) to find him an “anti-gravity machine”. Anti-gravity machines may not exist, but she did everything she could, called every number possible, and went down every avenue to find such a machine.

Improvise: When there wasn’t one available, Phyllis improvised and got Michael a bouncy house, an inflatable structure that’s shaped like a house and can be bounced around in. Work as hard as you can to accomplish every goal and when you hit a wall think on your feet.

Anticipate Your Boss’ Needs: Don’t just do what they ask, do what they don’t think to ask. Example: Your boss has a meeting across town and he or she needs directions. Someone who does just what they are told would print out the directions. Not good enough! Print a map with the directions, have a list of nearby landmarks (especially gas stations where he or she can fill up), and if there is a toll bridge, make sure he or she has the proper change for it.

Take Initiative to Learn: Take in all you can from every employee so that you can step in when needed. Is the IT guy sick? Good thing you learned how to reset the company server. Is the HR manager on vacation? No worries, you learned how to post a job on a job board. By stepping into various roles, you’ll become invaluable.

Look for What Needs To Be Done and Do It: Printer needs ink? Replace it. Recycling overflowing? Take it out. Don’t expect  recognition for these little things as people tend to notice what’s wrong instead of what’s right. Your next vacation day, people will see why the office is in disarray without you!

Be on Time: “If you are early, you are on time. If you are on time, you are late. And if you’re late, you’re fired!” This is a common expression in the world of theater, but it applies to the world of business, too. A sure way to get fired is to show up late for work.

What have you done to be the best administrative professional in your field? Comment below.

Upcoming Job Search Advice Webinars From ABR; They’re Free!

August 5th, 2014


Answer the question “Tell Me About Yourself” like a pro!

Date: Tuesday, August 5th

Time: 11:00 am EST (8:00 am PST, 9:00 am MST, 10:00 am CST)

Description: Most interviewers start interviews with the question “Tell me about yourself?” The answer to this question is often included in a hiring authority’s first impression and can often lead to you being either eliminated or screened out of the interview process. During this session you will learn:

  • What employers look for in your answer
  • How to effectively format your response
  • Great follow up responses

Registration Link:


Back to the Grind: Taking Advantage of the “Back to School” Mentality and Injecting New Life into Your Job Search

Date: Tuesday, August 12th

Time: 11:00 am EST (8:00 am PST, 9:00 am MST, 10:00 am CST)

Description: This webinar will discuss how a job seeker can refocus their job seeking as fall approaches, children go back to school, employers pay new attention to year end budgets, and job openings become more competitive. Job seekers will learn how to create a resume that not only gets them more interviews, but also gets them hired.

Registration Link:


Re-THINK Your Job Search – Starting with a great question: What Can I Achieve in my job search?

Date: Wednesday, August 20th

Time: 12:00 pm EST (9:00 am PST, 10:00 am MST, 11:00 am CST)


Are you committed to “REACHING FOR EXCELLENCE”? Everyone has the potential to accomplish their goals in the year ahead.

This webinar is empowering and offers you an opportunity to have “huge breakthroughs” in your thinking. It’s filled with insights that will support you to shift your mindset wherever you’ve experienced being limited in the past!

I am committed that you do something positive for yourself…because YOU MATTER! Let’s start with a commitment toward an improved future- NOW!

There is so much happening in our lives today that is doesn’t take much to knock us off track. This is where we lose valuable time and energy. YOU ARE THE POWER SOURCE IN YOUR LIFE!

This webinar teaches you to take your power back on your job search and everywhere in your life!

  • Learn how you can use simple systems that allow you to be effective on your job search using a proven process that can turn any frustration and obstacle into an opportunity – on the spot!
  • Learn tips to have a record year including getting back to work FAST!
  • Learn how to create a “world class” personal plan
  • Learn how to put accountability into place immediately! Deadlines get us to move our feet!

I am convinced more than ever that a fantastic mindset, effective tools plus solid accountability is the best combination for rising above the day-to-day feeling of struggle and powerlessness.

Are you ready to Re-THINK Your Job Search? I am committed that we all reach for EXCELLENCE starting right NOW!

Registration Link:


Your Job Search Is Your Full Time Job

Date: Thursday, August 28th

Time: 3:00 pm EST (12:00 pm PST, 1:00 pm MST, 2:00 pm CST)

Description: The results you enjoy in your job search will be in direct correlation to the consistency and effort you put into your search. During this session we will address the following:

  • Five Stages for Every Contact
  • Daily Activities
  • Evaluation of your Current Job Search Activities

Registration Link:




Applying for an Administrative Assistant Job: Cover Letter, Resume Do’s and Don’ts

August 4th, 2014

administrative assistant writing on notepad

After choosing a field you love and getting the education and skills you need to succeed, how do you show employers you’re the perfect candidate?

1. Your Cover Letter

For starters, you’ll need an impeccable cover letter. Typically an employer gives each applicant’s resume and cover letter a 30-second glance before deciding to consider it or throw it in the trash. Be sure your offering conveys your skills, talents and background.

Your cover letter is an essential part of your application. You want to make it memorable as well as straightforward and to the point. A key point to remember: you have to fit a lot of important and captive information on just one page!

A general cover letter is a great start, but you need to tailor your cover letter to each reader. Visit your potential employer’s website and read up on the company to learn more. Use your cover letter to demonstrate how your skills and experience can benefit the company.

DO NOT forget to highlight your biggest accomplishments and skills. You want to be sell yourself — don’t be shy! For an admin job, it’s important to point out any office skills you have, your teamwork attitude, previous administrative experience, education, etc. Make your skills stand out by using active verbs and descriptive adjectives. For example, instead of saying “I know Microsoft Excel from my previous job” say “I developed a strong background in Microsoft Excel from working three years in a multi-million dollar sales firm.”

2. Resume Do’s

If you want your resume to have a good chance of actually being read by prospective employers, you have to think about its content and its design. First, it needs to look good and be well organized, with no more than two fonts and at least two-inch margins.

Be Specific: Employers need to understand what you’ve done and accomplished. For example, you:

  • Worked with employees in a restaurant setting.
  • Recruited, hired, trained, and supervised more than 20 employees in a restaurant with $2 million in annual sales.

Both of these phrases could describe the same person, but details and specifics in example in the second bullet grabs the reader’s attention.

Write a Strong Objective Statement: Employers do read your resume’s objective statement, but nobody’s going to pay real attention to vague phrases like “Seeking a challenging position that offers professional growth.” Give employers something specific and, more importantly, something that focuses on their needs. For example: “A challenging administrative assistant position that allows me to contribute my skills and experience in organizing and operating a small company.”

Use Action Verbs: Avoid using tired phrases like “responsible for.” Instead, use action verbs: “Resolved user questions as part of an IT help desk serving 4,000 students and staff.” Check out this list of action and power verbs to help you out.

Lastly, highlight accomplishments, not duties: It’s easy to slip into a mode where you simply start listing job duties on your resume. For example:

  • Attended group meetings and recorded minutes
  • Worked with children in a day-care setting
  • Updated departmental files

Employers, however, don’t care so much about what you’ve done as what you’ve accomplished in your various activities. They’re looking for statements more like these:

  • Used laptop computer to record weekly meeting minutes and compiled them in a Microsoft Word-based file for future organizational reference.
  • Developed three daily activities for preschool-age children and prepared them for a 10-minute holiday program performance.
  • Reorganized 10 years’ worth of unwieldy files, making them easily accessible to department members.

3. Resume Don’ts – Things to avoid in your resume

Typos and Grammatical Errors: Administrative assistants are supposed to be detail oriented and have good writing and Word skills. No one will hire you if you have typos in your resume. Read it out loud to catch errors, perform a spelling and grammar check in Word and someone who writes well read it over. It never hurts to check it twice — or three or four or five times!

One Size Fits All: Whenever you try to develop a one-size-fits-all resume to send to all employers, you almost always end up with something they toss in the recycle bin. Employers want you to write a resume specifically for them. They expect you to show how and why you fit the position in their specific organization.

Going on Too Long or Cutting Things Too Short: Generally speaking, you usually need to limit yourself to a maximum of two pages. But don’t feel you have to use two pages if one will do. Conversely, don’t cut the “meat” out of your resume just to make it conform to an arbitrary one-page standard. One page, however, remains a safe bet.

Visually Too Busy: If your resume is wall-to-wall text in five different fonts, it’s going to look like a headache. So show your resume to several other people before sending it out. Do they think it’s attractive? If what you have is hard on the eyes, revise.

Incorrect Contact Information: Another downer to both you and an employer. The phone number and address on your resume should be correct for two reasons. One, you must prove you can keep track of all the details and two, once the employer contacts you to offer you the job, they need the right number!

Free Career Advice and Resume Help

Did you know that our free online career resource ABR JobConnect has tools that can help you choose a career based upon not only your interests, but also your work values? Use our Assess page to find careers that best utilize your skills in order to find the perfect career for you!