Why Everyone Needs Soft Skills

January 28th, 2015







What are soft skills and why should you care about them? Soft skills are traits that characterize how a person interacts in their relationships with others. Regardless of the type of work you do, everyone needs at least some soft skills. If you want to work for ABR (or any employer), soft skills matter. In fact, employers look for soft skills on your application, resume and during the interview process.

Below we categorize the types of soft skills employers commonly seek in candidates for administrative, customer service, or industrial type positions in manufacturing. At the end of this blog is a helpful link to soft skill YouTube videos produced by the Department of Labor.

Administrative Soft Skill Examples

According to recruiting and HR expert Sharon Tsao, 8 soft skills that make for a great assistant include:

  • Communication
  • Curiosity
  • Sense of urgency
  • Common sense
  • Active listening
  • Flexible personality
  • Prioritization
  • Seeing the ‘big picture’

Customer Service Soft Skill Examples

According to job searching expert Allison Doyle, the top 10 soft skills for customer service jobs include:

  • Communication
  • Listening
  • Self Control
  • Positive Attitude
  • Assertiveness
  • Conflict Resolution
  • Empathy
  • Self Awareness
  • Taking Responsibility
  • Humor

 Manufacturing Soft Skill Examples

  • Communication
  • Listening
  • Ability to follow directions
  • Motivation
  • Team work
  • Positive attitude
  • Being on time
  • Taking responsibility for own actions

To learn more about soft skills, watch these helpful YouTube videos produced by The Department of Labor.

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